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Shipping

We offer tracked FedEx Economy Saver, FedEx Priority and FedEx Freight services. Other carriers may be available in certain locations and will appear during checkout. If you have any questions, please contact us.

Shipping time

We ship as soon as possible, usually within 24 hours of receiving your order. FedEx Economy Saver shipping takes 3 to 7 business days to most addresses in America, Europe and Australia, depending on the service selected.

Free shipping

Order USD 50 or more to qualify for FREE shipping on eligible items (restrictions apply). You receive free shipping if your order includes at least USD 50 of eligible items, depending on your shipping country/region. Any item with "eligible for FREE shipping" that is fulfilled by Pampa Direct is eligible and contributes to your free shipping order minimum. Canceling items, combining orders or changing your shipping address may affect your order's free shipping eligibility. If your order doesn't qualify for free shipping please check order minimums to your country/region.

Shipping rates by country

We can ship to all addresses in the following countries, except in remote areas where FedEx is unable to deliver, well outside cities or towns. If this is the case, we will contact you to arrange for an alternate delivery address or for a full refund. Non-US destinations: The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Shipping companies and services

During checkout you can select your preferred shipping carrier and service. Depending on your region, routes, export/import ports and sorting warehouses, we may be notified of additional delays or further requirements. Shipping carrier may be modified in order to avoid delays and a refund be issued if applicable.

US & Canada

FedEx Economy Saver flat-rate US $7.99
FREE FedEx Economy Saver on orders over US $50

By default and in order to facilitate delivery, packages sent to the above destinations are shipped with no direct signature requirements upon delivery. If you wish to request special services such as direct signature required, adult signature required, or the package to be held at a nearby FedEx facility, please contact us beforehand.

Rest of Americas

Argentina, Brazil, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico (non-food items only, please contact us), Nicaragua, Panama, Peru, Uruguay, Venezuela

FedEx Economy Saver flat-rate US $9.99
FREE FedEx Economy Saver on orders over US $50

Europe + Japan & Singapore

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (non-food items only, please contact us), Sweden, Switzerland, UK, Vatican

FedEx Economy Saver flat-rate US $9.99
FREE FedEx Economy Saver on orders over US $65

Australia

FREE shipping on orders over US $100. Please find calculated rates at checkout.

Asia

Cambodia, China, Hong Kong, Indonesia, Malaysia, Myanmar, Philippines, South Korea, Taiwan, Vietnam

FedEx Economy Saver flat-rate US $14.99
FREE FedEx Economy Saver on orders over US $100

Middle East & Africa

Bahrain, Kuwait, Nigeria, Israel, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates

FREE shipping on orders over US $100. Please find calculated rates at checkout.

Rest of the World
(please check shipping availability at checkout)

Please find calculated rates at checkout.

Shipping delays

When ordering from outside the US, you're responsible for assuring the product can be lawfully imported to the destination. Shipping time estimates are not guaranteed and do not apply if we miss our estimated delivery date because of a circumstance outside of our control, such as a strike, natural disaster, force majeure events, events of war, or severe storms. Also, delivery scans might be inaccurate.

Please check shipping time estimates to your address at checkout. Delays in transit may occur due to holidays, weather events, seasonal congestion of routes, customs inspections and clearance, location in remote areas, PO boxes, or other reasons. Shipping times are estimated as a courtesy to our customers and may be shorter or longer than indicated. If your order is time-sensitive, please contact us beforehand. 

Your Inception

Greg Founder at Your Inception

"Pampa Direct is a fantastic online provider of Argentinian products. I ordered a couple of Yerba Mate teas and their gourd with a bombilla. I’ve received a huge package from Argentina in about a week after my order (and I live in Europe). The shipping was extremely fast and all the products arrived well-wrapped and in great condition. I didn’t expect that, honestly. I’ve been drinking Yerba Mate teas since 2015 and I’ve tried a lot of them. Pampa Direct has a great variety of products, fast worldwide shipping, and awesome customer support. You can easily find lots of positive reviews about their products."

Yerba Mate Lab

Darren Founder at Yerba Mate Lab

"Pampa Direct is a new store selling yerba mate, and it’s already the best one I’ve come across. They ship worldwide, have the largest selection of brands (brands no other store sells online), and some of the lowest prices I’ve ever seen. After submitting my order I was quickly sent a confirmation email. Then, the next day, an email with my tracking link. My package was delivered in just 4 days (May 13 – May 17). It arrived in a large cardboard box, I hurried to open it and was happy to see everything in perfect condition. Everything from the products they offer, the purchasing process, the shipping times, the prices, and even the customer support were all exceptionally great. Overall, a wonderful experience from beginning to end without even the slightest problem. If you haven’t shopped at Pampa Direct yet, you’re wasting your time and money elsewhere."

Yurick Balbo

Yurick Balbo Founder at Club del Mate Italia

"In Italy it was impossibile to find high-quality, handmade mates. Now, thanks to Pampa Direct, everything an Italian matero could desire is easily avalaible in Italy, our 'Belpaese'. Fabulous personalized imperial mate gourds with an almighty traditional big bombilla. That is what I got, but you can purchase -or request!- everything a real mate lover would have. Thank you Pampa Direct! You are the best professionals in the business!"