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Shipping

We offer tracked FedEx Economy Saver, FedEx Priority and FedEx Freight services. Other carriers may be available in certain locations and will appear during checkout. If you have any questions, please contact us.

Shipping time

We ship as soon as possible, usually within 24 business hours of receiving your order. FedEx Economy Saver shipping takes 3 to 9 business days to most addresses in America, Europe and Australia, depending on the service selected. There may be additional delays due to current conditions.

Free shipping and origins

Order USD 50 or more to qualify for FREE shipping on eligible items (restrictions apply). You receive free shipping if your order includes at least USD 50 of eligible items from the same origin and depending on your shipping country/region. Any item with "eligible for FREE shipping" that is fulfilled by Pampa Direct is eligible and contributes to your free shipping order minimum. Canceling items, combining orders or changing your shipping address may affect your order's free shipping eligibility. If your order doesn't qualify for free shipping please check order minimums to your country/region.

Our free shipping promotions apply to all our warehouses! You can select products from both Argentina and Uruguay in a single cart. To enjoy free shipping from both countries, simply reach the specified amount for free shipping from each warehouse. Enjoy the convenience of shopping across borders with ease and savings!

Shipping rates by country

We can ship to all addresses in the following countries, except in remote areas where FedEx is unable to deliver, well outside cities or towns. If this is the case, we will contact you to arrange for an alternate delivery address or for a full refund. Non-US destinations: The recipient is the importer of record and must comply with all laws and regulations of the destination. Unless otherwise indicated, orders may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Shipping companies and services

During checkout you can select your preferred shipping carrier and service. Depending on your region, routes, export/import ports and sorting warehouses, we may be notified of additional delays or further requirements. Shipping carrier may be modified in order to avoid delays and a refund be issued if applicable.

US & CANADA

FedEx Economy Saver flat-rate US $7.99. FREE FedEx Economy Saver on orders over US $50 on eligible products for free shipping and shipped from the same country origin. 

Alaska, Hawaii & Puerto Rico: FedEx Economy Saver flat-rate US $9.99. FREE FedEx Economy Saver on orders over US $65 on eligible products for free shipping and shipped from the same country origin

By default and in order to facilitate delivery, packages sent to the above destinations are shipped with no direct signature requirements upon delivery. If you wish to request special services such as direct signature required, adult signature required, or the package to be held at a nearby FedEx facility, please contact us beforehand.

Please notice that Puerto Rico, Alaska & Hawaii may have additional surcharges.

REST OF AMERICAS

Argentina, Bahamas, Bolivia, Colombia, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Panama, Peru, Saint Lucia, Uruguay: FedEx Economy Saver flat-rate US $12.99. FREE FedEx Economy Saver on orders over US $65 on eligible products for free shipping and shipped from the same country originMay vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Ecuador, Mexico:  FedEx Economy Saver flat-rate US $12.99.

AUSTRALIA

FedEx Economy Saver flat-rate US $19.99. FREE shipping on orders over US $100 on eligible products for free shipping and shipped from the same country origin. May vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Remote areas and islands will have a Special Handling fixed amount of US $5.99.

NEW ZEALAND

FedEx Economy Saver flat-rate US $18.99. FREE shipping on orders over US $100 on eligible products for free shipping and shipped from the same country origin. May vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Remote areas and islands will have a Special Handling fixed amount of US $6.99.

EUROPE

Croatia, Denmark, Estonia, Finland, Hungary, Iceland, Latvia, Liechtenstein, Norway, Malta, Monaco, Sweden: FedEx Economy Saver flat-rate US $19.99. FREE FedEx Economy Saver on orders over US $100 on eligible products for free shipping and shipped from the same country originMay vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Italy: FedEx Economy Saver flat-rate US $9.99. May vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Spain: If you are in Spain you can place your order at https://espana.pampadirect.com/. According to Spanish laws and regulations for ordering packages from outside the EU, we may request your NIE number prior to shipment. Additionally, you will need to sign a health declaration document to receive your order.

Rest of Europe: FedEx Economy Saver flat-rate US $12.99. FREE FedEx Economy Saver on orders over US $80 on eligible products for free shipping and shipped from the same country originMay vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

ASIA

China: FedEx Economy Saver flat-rate US $15.99. FREE FedEx Economy Saver on orders over US $80 on eligible products for free shipping and shipped from the same country originMay vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Rest of Asia: FedEx Economy Saver flat-rate US $19.99. FREE FedEx Economy Saver on orders over US $80 on eligible products for free shipping and shipped from the same country origin. May vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

MIDDLE EAST & AFRICA

Israel: FedEx Economy Saver flat-rate US $19.99. FREE FedEx Economy Saver on orders over US $70 on eligible products for free shipping and shipped from the same country originMay vary according to the city/zip code or weight of the order. Please find calculated rates at checkout.

Please note that additional import charges may apply at the destination on orders over certain values. We recommend consulting locally for further information.

Rest of Middle East & Africa: FedEx Economy Saver flat-rate US $19.99. Please find calculated rates at checkout.

REST OF THE WORLD

(please check shipping availability at checkout)

Note that some cities may have applicable duties or taxes. Please find calculated rates at checkout

Shipping delays

When ordering from outside the US, you're responsible for assuring the product can be lawfully imported to the destination. Shipping time estimates are not guaranteed and do not apply if we miss our estimated delivery date because of a circumstance outside of our control, such as a strike, natural disaster, force majeure events, events of war, or severe storms. Also, delivery scans might be inaccurate.

Please check shipping time estimates to your address at checkout. Delays in transit may occur due to holidays, weather events, seasonal congestion of routes, customs inspections and clearance, location in remote areas, PO boxes, or other reasons. Shipping times are estimated as a courtesy to our customers and may be shorter or longer than indicated. If your order is time-sensitive, please contact us beforehand.